Cancellation and refunds

Cancel from your billing page. One control, immediate effect, nothing to write and nobody to persuade. You keep access until the end of the period you have already paid for.

You have 14 days to cancel from the day the contract is made, and a fresh 14 days after every renewal. You do not need a reason.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day the contract is made to cancel a distance contract for a digital service, without giving a reason.

Under regulation 37, that right ends early only if all of the following happened, and we can show that they did:

• you expressly asked us to begin supplying the service during the 14-day period;
• you acknowledged that you would lose the right once the service had been fully supplied; and
• the service was then fully supplied within the period.

Those are two separate acknowledgements at checkout. Neither is ticked in advance, both are re-checked on our server before anything is provisioned, and the exact words are:

• “I ask Uptowhere to start my subscription immediately, within the 14-day cancellation period.”
• “I understand that once the service has been fully supplied I lose my right to cancel under regulation 37 of the Consumer Contracts Regulations 2013, and that until then I keep it.”

Both are then repeated back to you in the order confirmation email, which is the durable-medium confirmation required by regulation 16.

If we ever failed to tell you about the cancellation right as regulation 13 requires, the period is not 14 days but twelve months and 14 days.

Any one of these is enough:

• the cancel control on your billing page;
• an email to support@socksnob.shop saying you wish to cancel;
• a telephone call to +44 331 630 8724;
• the statutory form below, though you do not have to use it.

A clear statement in your own words is enough. To meet the deadline it is enough that you send your notice before the 14 days expire.

If you cancel within the cancellation period we refund all payments received within 14 days of being told, by the same means you used to pay, and we charge nothing for doing it.

If you asked us to begin straight away and then cancel part-way through the period, we may keep a proportionate amount for what you actually used, calculated against the total price of the period.

Outside the cancellation period, cancelling stops the next renewal rather than refunding the period you are in — you keep the service until that period ends. If something has gone wrong with the service itself, that is a different matter and the next clause applies.

Separately from cancellation, the Consumer Rights Act 2015 requires digital content to be of satisfactory quality, fit for its purpose and as described. If it is not, you are entitled to a repair or replacement and, where that is impossible or not done in a reasonable time, to a price reduction or a refund.

Nothing in these terms affects your statutory rights. We do not, and could not, exclude those remedies.

An allowance is a measure of how much of the service you may use in the period it belongs to. It is not money, not stored value, not redeemable for cash, non-transferable, and it does not carry over. A refund of a subscription is a refund of the price paid, not a cash value for an unused allowance.

Before you pay, a separate screen shows the amount, the cycle, the date of the next charge and the cancellation route. Before each renewal we send a reminder email carrying nothing but that renewal — never combined with marketing.

The subscription provisions of the Digital Markets, Competition and Consumers Act 2024 are expected to take effect in spring 2027. We are implementing them now, ahead of commencement. The fresh 14-day period after every renewal, and the one-control exit, both come from that decision rather than from a present obligation.

Write to support@socksnob.shop. We acknowledge within one working day and answer within ten.

We are not a member of any alternative dispute resolution scheme, and there is no general requirement in the United Kingdom that we join one. If we cannot settle something between us you may bring proceedings in the ordinary way.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Schedule 3, Part B. Complete and return this form only if you wish to withdraw from the contract.

To Uptowhere, SOCK SNOB UK LTD, support@socksnob.shop:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale
of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

You do not have to use this form. A clear statement in your own words, by any route, is enough.